New projects
For new projects we offer an initial free consultation to determine feasibility, from there we can setup a project management task team covering all aspects of opening a new property, tracking dates and tasks to ensure a complete and comprehensive list of operation structures and systems, drive layouts and sequences to ensure a smooth flow and keep it all on track and on time.
Project Management
We can provide advice on various aspects, including:
- Forecasting project profitability
- Defining the right accommodation establishment concept
- Developing solutions for any scenario
- Determining the appropriate target market for your establishment
- Developing business strategies
- Running the project optimally
- Strategic planning
- Financial oversight to achieve the goals
- Business plans and forecasts
- Controls and systems, workflows
- PR including community social responsibility and sustainability
- Setting up standard operating procedures
- Strategic marketing besides solid finance for the success of a new business
- Revenue and yield management
- Recruitment and training
- Guest relations and reputation management
- Latest trends in information and technology
Operations Management
Hotels which are already operating:
Our Consultant can provide the tools needed to improve operative results and adapt to current demands, without losing sight of the objective of increasing the levels of profitability in the short, medium and long term by the assessment of the current situation.
- Consultancy, advisory and to design programs to bridge the gap between current and desired situation
- Coaching, guidance and training (different levels)
- The development of management, supervisory & know-how skills
- Definition of the company’s mission, goals and objectives
- The identification of training and operability needs
- The improvement of organizational communications
- The improvement of job performance
- The increasing of employee motivation
- The increasing levels of organizational performance
Customer experience & Reputation management
For existing properties we can visit your establishment either as a Mystery Guest or do a complete Customer Experience and Quality Audit to determine the status of your establishment. A Customer Experience audit isn’t a quick check of the oil levels; it’s a high-powered engine tune-up that ensures your company is firing on all cylinders. It’s about understanding your customer’s journey, each and every step of the way, and making sure you’re not just meeting, but exceeding their expectations. If you’re serious about a customer-first culture, a Customer Experience audit is your roadmap.
By combining quality assurance and operations analysis conducted by a lodging industry professional you receive a professional opinion of both the front of house guest perspective and the back of house employee and operations perspective. A Hotel Quality Assurance audit provides an unbiased review of your hotel. Because customers evaluate experience on a holistic level, a customer experience audit is an essential step in understanding where your strategy stands and what steps you need to take to start driving improvements. Customer service audits increase satisfaction and success. Assess expectations, identify strengths / weaknesses, create benchmarks and action plans.
Reputation management of your property based on Clients reviews. We cannot always account for the unexpected and things do go wrong sometimes, but in the fast-paced world of hospitality, how we deal with complaints can have a significant impact on our business, our customers and our staff.
A reputation management plan is a systematic strategy to protect and improve your brand’s reputation on several internet platforms. It includes taking proactive steps to build a favorable reputation and implementing reactive tactics to handle and resolve any adverse feedback or incidents swiftly. with the goal to achieving customer satisfaction and loyalty from them, resulting in the expansion of the company’s customer base and market segment.
Interior & kitchen design
Our team of interior designers will make your restaurant and kitchen come to life, all the way from design to execution.
Our Services
Concept development
After performing a market study, we identify opportunities, and come up with a unique detailed concept and ideas, that matches your vision and budget.
Feasibility studies
We provide you with a feasibility study for your concept. We also develop a business plan, a 3 or 5 year financial study, along with a landlord and investor pack.
Operations Management
Our team will determine inefficiencies in your day-to-day operations or management, and provide you with the appropriate solutions to guarantee that your business is running efficiently.
Marketing & Social Media
Our marketing team will create tailored marketing strategies and campaigns to boost your sales and increase awareness. We can also manage your social media accounts, monitor visibility, and provide a monthly report.
Menu development
Our Chefs will create and develop a detailed menu for your restaurant, along with recipe cards, plating presentation, and pricing strategy.
Recruitment
We will determine the headcount required to run your business efficiently. We will also create tailored job descriptions, and hire talent with the appropriate skills and experience for each job.
Performance Analysis
We will provide you with a detailed report of your performance and positioning and identify key areas of improvement. Accordingly, the right solutions will be suggested, as well as unique ideas to differentiate your business from competitors.
Brand Identity
Our team will create a story to your brand by developing its identity. We will create the name, logo and branding for collaterals such as menus, uniforms and packaging.
Staff Training
Our F&B-experienced team can provide the staff trainings required to run a smooth and efficient business.
Pre & post opening
We provide assistance every step of the way from day 1 until after the opening. We will hand you the keys after we make sure that your restaurant is functioning smoothly and as per your expectations.
Training Manuals and SOP
Providing your employees with a standard operations manual, will guarantee a smooth and efficient running of your business.
Who we are
With more than 39 years experience, we are the leader in our field in Namibia, having gained invaluable experience in South Africa and Namibia, across multiple hospitality businesses and models. Proven ability to build successful teams, turn underperforming departments/properties around and create highly effective standards of operation through commitment to excellence, focus, creativity and hands-on management. We implement strategies aimed at improving the quality of service, guiding the management of staff, defining prices and distribution channels and attaining the desired increase in revenue.
Some of the projects we have been involved in:
- Mokuti Etosha
- Andersons at Ongava and Research Centre
- Lapa Lange Game Lodge
- Swakopmund Boutique Hotel
- Cape to Cuba group of restaurants (SA)
- Heritage Hospitality School
- Legends Bar & Grill (SA)
- The Wanderer (SA)
Industry recognised awards:
- Mokuti Etosha (Quality & Guest experience award)
- Lapa Lange (3rd best lodge)
- Strand hotel (3rd best hotel)
- Strand hotel (2nd best hotel)
